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Delivery & Returns

How much is shipping?

We offer FREE Standard Shipping for all Hong Kong, Singapore, Japan, Taiwan and South Korea orders. 

HK Free Shipping: Estimated 1-2 day delivery with SF or other local courier. 
 
Singapore Free Shipping: Estimated 5-14 day delivery with HK Post
Japan Free Shipping: Estimated 5-14 day delivery with HK Post
 
Taiwan Free Shipping: Estimated 2-5 day deivery with Fedex or SF. 
 
South Korea Free Shipping: Estimated 5-14 day delivery with HK Post. 
 
Please note that customers will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. LISSOM does not have any control over duties, customs and taxes levied by the country your order is being shipped to, and we are unable to advise you what the cost will be as these charges vary according to country. Please contact your local customs office to find out more information if you are unsure of the charges that will be applicable to your order. 

 

 

Which countries does Lissom ship to?

At current we offer shipping to all US territories and PO box addresses, Hong Kong, Taiwan and Singapore. If you're from another country and interested in ordering our shoes, please email hello@lissom.com and we'll do our best to help you. 

 

When will I receive my order?

LISSOM orders are dispatched from our warehouse based in Hong Kong, and are usually delivered within 2-14 days. Please note there can be the occasional customs or courier delay which may affect your delivery timeframe.

 

How can I track my order?

An email with tracking details will be sent to you once your order has been dispatched from our warehouse.

 

Can you deliver to an address other than my billing address?

Of course! At the checkout there is the option to have your order delivered to a shipping address which is different to your billing address e.g. home, work, or a family member’s address.

 

What are the shipping options?

Currently we offer FREE standard shipping. Unfortunately, we cannot offer overnight and/or express delivery at present.

 

Which courier will be delivering my order?

HK Free Shipping: Estimated 1-2 day delivery with SF or other local courier. 
 
Singapore Free Shipping: Estimated 5-14 day delivery with HK Post
 
Taiwan Free Shipping: Estimated 2-5 day deivery with Fedex or SF. 
 
South Korea Free Shipping: Estimated 5-14 day delivery with HK Post. 

Do I need to sign for my order?

All US mainland orders and Hong Kong post orders do not require a signature upon delivery.

 

What if my order has arrived faulty or damaged?

At LISSOM we take great pride in the production and delivery of our items. However should you receive an item that is faulty we will gladly replace or refund the items, subject to availability. Please contact hello@lissom.com where a customer care representative will be happy to help you with this.

 

I’ve only received part of my order?

Occasionally items ordered together may not be available to dispatch in the same shipment. From time to time, items may be out of stock or backordered; you will be alerted in both instances and provided with an approximate date of shipment. If you haven't received your expected order and LISSOM hasn’t already been in touch about the matter, please contact our customer care team at hello@lissom.com

 

If items in my order ship separately, will I be charged extra for shipping?

Your order may ship in multiple packages, but rest assured that you will not be charged any additional shipping and handling fees. We will always endeavor to pack your items together in the same shipment where possible.

 

Can I change my shipping address after my order has been submitted?

As we want to get your items to you as soon as possible, we start packing your order as soon as it has been confirmed; this means that is unlikely we can amend the address the order is being shipped to. Please contact our customer care team by email as soon as possible to hello@lissom.com for any shipping address queries.

 

Will I have to pay any additional taxes or duties?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

 

Will my postage be refunded I return my order?

LISSOM is unable to refund shipping costs.

 

RETURNS

What is your returns policy?
Flyte shoes are unlike any other shoe you've worn before. Super light, super flexible and designed to mold to your feet as you wear them in. We're so sure that you'll love our shoes that we want to give you the peace of mind to give them a full road test. If you're not happy with the fit or comfort within 30 days of receiving your shoes, we'll accept your shoes in worn condition when you send them back to us and we'll issue you with a refund. This is valid for your first pair of shoes on your first order only.

 

How do I return or exchange my item?

Please email hello@lissom.com for all returns or exchanges. Please be sure to provide your order details including order number, full name and items to be returned or exchanged. A LISSOM customer care representative will then email you a Returns/Exchanges Form to be included with your return. The Hong Kong returns shipping address will be provided on the form.

 

Where do I send my refund to and am I responsible for the costs?

When you contact hello@lissom.com with your return details, we will send you a return/exchange form with details of a Hong Kong return address. You are responsible for return postage costs and we strongly recommend using a tracked service. Please make sure to retain proof of postage, as this will be needed in the event of a return being lost. Returns can take up to 10 working days to be processed, but this can vary depending on the speed of service chosen by the customer when shipping.

 

Return conditions

Under our 30 day guarantee we will gladly accept your return in a worn condition; please note this is only valid for your first order.

For all other orders, LISSOM will only be able to accept returns or exchanges on items which have not be used and which are returned in their original packaging.

 

How do I cancel my order under the distance selling regulations?

To cancel an order please contact hello@lissom.com.

 

Will I be refunded the full value of my order?

LISSOM will refund the cost of any returned items. Shipping costs cannot be refunded.

 

What if my order is faulty or damaged?

At LISSOM we take great pride in the production and delivery of our items. However should you receive an item that is faulty we will gladly replace or refund the items, subject to availability. Please contact hello@lissom.com where a customer care representative will be happy to help you with this.

 

Will my return postage be refunded?

Customers are responsible for the cost of return shipping.

 

How will I be refunded and how long will it take to receive?

Refunds are credited to the original card or Paypal account that the customer paid with. Refunds can take up to 10 business days to process.

 

I've lost the returns note, what do I do?

Please email hello@lissom.com for any issues with your returns/exchange form.

 

How will I know when my order has been refunded?

We will send you an email to let you know that your refund has been processed.

 

What happens if my parcel gets lost on its return to you?

LISSOM will take no responsibility for items lost in transit and for this reason we recommend using a shipping service that provides tracking information. Returned items are the responsibility of the customer until received at our returns center. Customers are responsible for all shipping costs on returned goods.

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